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    Fileverse

    Global Privacy Policy - Fileverse

    1. About this Privacy Policy
      1. Fileverse Limited (Fileverse, we, us or our) has implemented this Privacy Policy to provide information about what kinds of Personal Data we may collect or hold, how we collect, hold, use and disclose that Personal Data, choices you have regarding our use of that Personal Data, and your ability to access or correct that Personal Data.

        If you wish to make any inquiries regarding this Privacy Policy, you should contact us in any of the ways specified in paragraph 15.

      2. This Privacy Policy applies solely to Fileverse as a company and does not govern the individual services offered by Fileverse such as, but not limited to, dDocs and dSheets (Services). Accordingly, this policy is relevant only to the limited categories of individuals outlined in paragraph 5.2. For each Fileverse service that processes Personal Data, we provide a dedicated sub-privacy policy containing service-specific information. You can refer to those individual sub-policies for details on how Personal Data is handled within each Service and they are available as below:
        1. dDocs and dSheets Sub-Privacy Policy.
      3. Please note that one or more of our Privacy Policies may apply to you depending on how you interact with Fileverse. For example, if you contact the Fileverse team with an enquiry before creating an account on one of our Services, this general Privacy Policy will apply to that interaction. If you later create an account and begin using a specific Fileverse Service, the corresponding Service-specific Sub-Privacy Policy will also apply to you in relation to that usage.
      4. By accessing our Website along with its associated Services, you acknowledge that your data is processed in accordance with the overarching Privacy Policy and the individual policies for each Service (collectively referred to as the Privacy Policy).
      5. From time to time, Fileverse may be related to other companies and entities (related entities). This Privacy Policy applies to the use of your Personal Data by us and by those related entities. A reference in this Privacy Policy to Fileverse, we, us or our is also a reference to those related entities.
      6. The Privacy Policy is intended to complement Fileverse's Terms of Service, available at Terms of Service - Fileverse.
    2. Personal Data
      1. "Personal Data" is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable from the data or from the data and other information to which the organization has or is likely to have access.
    3. What Personal Data do we collect and hold?
      1. Fileverse's core principle is to minimise the collection of user data, including Personal Data - to maintain a private and secure experience across its Services.
      2. The Personal Data we may collect about an individual will depend on the nature of our interaction with them. For users of specific Fileverse Services, please see the relevant sub-policy. Personal Data we collect is limited to the following scenarios:
        1. Website visitors: see paragraph 7
        2. our suppliers, potential suppliers, and their representatives: generally information to assess your business (such as its key personnel); and business contact information (names, roles, contact details) to communicate with you, arrange and administer your provision of services to us
        3. our employees past and present, including job applications: occupation and employment details including employment status and any previous work experience; information in connection with your employment with us (which may include health information); and information from or in connection with your resume or job application if you apply for a position with us (including information from referees and to verify your qualifications, work and academic history), and
        4. any person who comes into contact with Fileverse or our technologies: information about your contact with us; photographs and/or images from camera footage such as CCTV cameras in our premises; information from social media accounts and profiles, and other publicly available sources; and the information set out in paragraph 5.
    4. How and when do we collect Personal Data?
      1. We collect your Personal Data to allow us to conduct our business functions, to provide our Services and for the specified purposes set out in paragraph 6. In some circumstances the collection of Personal Data may be required by law.
      2. We may collect your Personal Data in the course of providing you with our Services, or:
        1. when you provide us, or you offer or apply to supply us, with goods or services
        2. when you voluntarily provide information to us (including by completing a form, disclosing information over the phone or via email, or providing us a business card)
        3. when you request information about us or our Services
        4. when you provide feedback to us
        5. when you register for or use an account via the websites and apps for our Services
        6. when you visit premises from which we operate
        7. when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations
        8. when you submit a job application to us,
        9. when you otherwise contact us by telephone, fax, email, social media, post or in person, or
        10. where we are otherwise required or authorised by law to do so.
      3. We may also collect Personal Data about you from third parties and other sources such as:
        1. your nominated representatives (eg spouse accountant, power of attorney, brokers and other professional advisors)
        2. publicly available sources of information, or
        3. related entities, companies and businesses of Fileverse,

        but we will only collect your Personal Data in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.

      4. Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
      5. If you choose not to provide your Personal Data to us for the purposes set out in this Privacy Policy, or if we do not or are unable to collect the Personal Data we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
    5. Information collected via our Website and applications
      1. Personal Data may be collected by us and by our third party service providers who assist us in operating our website at https://fileverse.io, including its subdomains, our Services applications and any other website we operate from time to time (collectively the Website).
      2. We do not use any analytics or tools that may be used to identify individuals who access and use our Website and related Services.
    6. How do we use your Personal Data?
      1. We use the Personal Data we collect about you for our business functions and activities, in order to operate our business efficiently.
      2. We may collect, hold and use your Personal Data:
        1. to identify and communicate with you
        2. assist you get into your account, if you have lost access
        3. to enable us to provide you with requested information or Services
        4. to otherwise assist you by providing information and support
        5. to help us to manage and enhance Services we provide to you
        6. to help us to manage and enhance goods and services we procure from our suppliers and subcontractors
        7. to protect you and us from fraud
        8. to provide for the safety and security of workers and onsite visitors
        9. to help us manage our business operations
        10. for business support purposes including maintenance, backup and audit
        11. to process any job application submitted by you
        12. to respond to any queries or complaints you may have, or
        13. to comply with our statutory and legal obligations.
      3. As part of our services, you have the option to engage in peer-to-peer (P2P) networks (e.g., IPFS and WebRTC). Please be aware that while using P2P networks, certain information may be shared with other users in the network, including when you are active on the network and your IP address to establish a connection. We do not collect or monitor the content transmitted through P2P networks, but we advise you to be mindful of the information you share, as it may be visible to other users and outside of our direct control.
      4. We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content (which is end-to-end encrypted) of any user session.
      5. You consent to us using your Personal Data in the above ways and as set out in this Privacy Policy.
      6. We may otherwise collect, use or disclose your Personal Data where the collection, use or disclosure is:
        1. in accordance with this Privacy Policy or any agreement you enter into with us, or
        2. required or authorised by law, including without limitation the Singapore Personal Data Protection Act 2012.
    7. When do we disclose your Personal Data?
      1. Fileverse may disclose, or provide access to, your Personal Data to third parties in connection with the purposes described in paragraph 6.
      2. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Data to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).
      3. We may also disclose your Personal Data to:
        1. any of Fileverse's internal divisions, business units or departments
        2. your nominated representatives
        3. other organisations or individuals who assist us in providing Services to you (including the third party accounts you link to our services when we need to assist you get into your account, if you have lost access)
        4. professional service providers and advisors who perform functions on our behalf, such as lawyers
        5. medical providers including medical and rehabilitation practitioners for assessing insurance claims
        6. representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing services or administering our business (such as for data storage or processing, printing, mailing, planning and product or service development)
        7. debt collecting agencies
        8. banks, lenders, valuers, insurers, brokers, auditors, business consultants and IT service providers, and
        9. Government, regulatory authorities and other organisations as required or authorised by law (such as Centrelink or the Police).
      4. We may also disclose your Personal Data to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
      5. As we continue to develop our business, we may buy, merge or partner with other companies or organisations, and in so doing, acquire customer Personal Data. In such transactions, Personal Data may be among the transferred assets. Similarly, in the event that a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose certain information including your Personal Data to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.
    8. Overseas disclosures
      1. Some of your Personal Data may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:
        1. our offices or related entities are overseas
        2. we outsource certain activities overseas
        3. transactions, information, services or products have an overseas connection, or
        4. our computer systems including IT servers are located overseas.
      2. You consent to the collection, use, storage, and processing of your Personal Data in locations around the world – including those outside your country.
      3. In particular, your Personal Data may be disclosed to third parties in Australia, Singapore, the EU and the US and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy.
    9. Other uses and disclosures
      1. We may collect, use and disclose your Personal Data for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your Personal Data.
    10. Marketing
      1. We do not engage in direct marketing.
    11. Storage and security of Personal Data held by us
      1. We aim to keep your Personal Data secure. Any Personal Data that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.
      2. If we find that we no longer require or have no further need for your Personal Data we may de-identify it or remove it from our systems and destroy all record of it.
    12. You can access, update and delete your Personal Data
      1. If you are using a Fileverse Service without creating or logging into an account, we do not collect or store any Personal Data about you. Your interaction with the service remains anonymous, and we do not have access to any identifiable information. For more details, please refer to the specific Privacy Policy applicable to the Fileverse Service you are using.
      2. For any other individuals who interact with us (as specified in paragraph 5.2), while any Personal Data we hold about you will be very limited, you can contact us regarding any request to access, update or delete your Personal Data in the ways specified at paragraph 17.
    13. How do we deal with complaints about privacy?
      1. If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact us in any of the ways specified in paragraph 15 and advise us as soon as possible. We will investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint.
      2. It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.
      3. We will notify you of the outcome of our investigation.
    14. Updates to this Privacy Policy
      1. We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology. All Personal Data held by us will be governed by our most recent Privacy Policy, posted on our Website at: https://www.fileverse.io/privacy where the Privacy Policy will be located. Any changes to this Privacy Policy may be advised to you by updating this page on our Website. We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances. We encourage you to check this page from time to time for any changes.
    15. What to do if you have a question, problem or complaint, or want to contact us about our use of your Personal Data or this Privacy Policy
      1. If you:
        1. have a query or concern about this Privacy Policy or our Personal Data handling processes
        2. wish to make a complaint in relation to a breach of your privacy
        3. would like to access your Personal Data held by us, or
        4. would like to update or correct your Personal Data held by us,

        please contact us at hello@fileverse.io.

    This Privacy Policy was last updated on 10 November 2025

    Appendix 1 - Additional Information and Rights for Individuals Located in the EU or the UK

    Under the GDPR individuals located in the EU or the UK have certain additional rights which apply to their Personal Data. Personal Data under the GDPR is defined as information relating to an identified or identifiable natural person (individual). This Appendix sets out the additional rights we give to individuals located in the EU and the UK, including how we process Personal Data lawfully, transparently and fairly. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.

    What Personal Data is relevant?

    This Appendix applies to the Personal Data set out in the Privacy Policy above. This includes any sensitive information also listed in the Privacy Policy above which is known as 'special categories of data' under the GDPR.

    Our commitment to you

    Your Personal Data will:

    • be processed lawfully, fairly and in a transparent manner by us;
    • only be collected for the specific purposes we have identified in paragraph 8 and Personal Data will not be further processed in a manner that is incompatible with the purposes we have identified
    • be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the Personal Data is processed
    • be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your Personal Data)
    • be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the Personal Data was collected, and
    • be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

    How we process Personal Data

    We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

    • where we need to perform the contract we are about to enter into or have entered into with you
    • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, and
    • where we need to comply with a legal obligation.

    Generally, we do not rely on consent as a legal basis for processing your Personal Data.

    We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    If you refuse to provide us with certain Personal Data or if you provide us with incomplete or inaccurate information required for the performance of the contract or for compliance with a legal obligation, please be aware that we may not be able to provide or deliver to you all or parts of the service that you require.

    We only collect Special Categories of Personal Data where you have given your explicit consent, it is necessary to protect your vital interests or those of other people or where you have deliberately made it public.

    See above in the main section of this Privacy Policy at paragraph 8 to find out more about the types of lawful basis that we will rely on to process your Personal Data.

    Data Transfers

    We may transfer your personal data to third parties located outside of the European Economic Area and the United Kingdom. We will provide appropriate safeguards for such transfers.

    When transferring personal data out of the European Economic Area or the United Kingdom, we will use either the "Standard Contractual Clauses" as approved by the European Commission or the United Kingdom Government (as applicable) or any other contractual agreement approved by the competent authorities as a basis for the transfer.

    Where these contractual agreements are not sufficient to ensure an adequate level of data protection at the recipient, we will implement supplemental safeguards.

    Please contact us if you would like further information on the specific mechanism used by us when transferring your personal data out of the European Economic Area and/or the United Kingdom.

    Data Retention

    We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data, whether we can achieve those purposes through other means and the applicable legal requirements.

    In some circumstances you can ask us to delete your data: see 'Your legal rights' below for further information.

    Your legal rights

    Under certain circumstances, you have rights under data protection laws in relation to your Personal Data:

    You have the right to:

    • request access to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it
    • request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us
    • request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request
    • object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms
    • request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
      • if you want us to establish the data's accuracy
      • where our use of the data is unlawful but you do not want us to erase it
      • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, and
      • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it,
    • request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you, and
    • withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us using the details at paragraph 17 in the Privacy Policy.

    You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

    Appendix 2 - Additional Rights for Individuals Located in the US

    The California Consumer Privacy Rights Act provides California residents with specific rights regarding their Personal Data. This Appendix sets out additional rights granted to residents of California.

    Sale or Share of Your Personal Data

    We do not "sell" or "share" your Personal Data, as the term is defined in the California Privacy Rights Act.

    Data Retention

    We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data, whether we can achieve those purposes through other means and the applicable legal requirements.

    In some circumstances you can ask us to delete your data: see below in this Appendix for further information.

    Your Right to Access, Delete, and Correct

    You have the right to request that we disclose certain information to you about our collection and use of your Personal Data over the past 12 months. Once we receive and validate your request, we will include a list of your Personal Data that may have been disclosed and the categories of third parties the information may have been disclosed to.

    You may request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request. We may deny your deletion request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.

    You may also request that we correct any of your Personal Data that has become outdated or needs correction for any reason.

    If your request is approved, we will delete, correct, or deidentify the relevant information and will direct our service providers to take similar action.

    Exercising Your Rights to Know, Delete or Correct

    California residents may exercise their rights to know, delete or correct as described above by using the contact details at paragraph 17 in the Privacy Policy. Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your Personal Data.

    You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a Verifiable Consumer Request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension we will inform you of the reason and extension period.

    Non-Discrimination

    We will not discriminate against you for exercising any of your data subject rights.

    We do not charge a fee to process or respond to your Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Participation in Financial Incentive Programs

    We will notify you in the event we offer any financial incentive for the use of your Personal Data. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms.

    dDocs and dSheets Sub-Privacy Policy - Fileverse

    This is the corresponding Service-specific Sub-Privacy Policy for both our beta apps ddocs.new and dsheets.new.

    tl;dr

    Fileverse applications are designed to enhance your privacy and self-sovereignty. They are built on the overriding principle of collecting as little information as possible about you while ensuring you are the ultimate controller of your content. The apps also follow a trust minimization architecture to avoid over-reliance on centralized cloud services and to let people retrieve their content without having to depend on intermediaries.

    All the content created by accounts on our two beta Apps, dDocs and dSheets, is end-to-end encrypted, meaning that it never leaves your device before being encrypted with your own private keys. Even if Fileverse wanted to, it would be unable to read your encrypted content. Our code is open source (GNU GPLv3), externally audited, and available for anyone to verify.

    In the event of our beta Apps being unavailable, you can at any time, independently from the Apps and the Fileverse team, retrieve and decrypt the files you own on your respective accounts. To do so, please visit https://walkaway.fileverse.io/ and follow the instructions.

    dDocs and dSheets Sub-Privacy Policy

    1. About this Sub-Policy
      1. This sub-policy details the data processing activities specifically related to the creation and activity of your Fileverse account when you use dDocs and/or dSheets (collectively referred to as Services).
      2. As per paragraph 2.3 of this sub-policy, this sub-policy only applies to Account Users. If you do not create an account for our Services, we will not collect and process any Personal Data about you in relation to the Services.
      3. Paragraphs 2.1 (Personal Data), 9 (Other Uses and Disclosures) ,10 (Marketing), 13 (How to make a complaint), 14 (How to update your Personal Data), 15 (Contact us), including Appendixes 1 and 2 of the main Fileverse Privacy Policy, apply to this sub-policy in the same way as outlined in the main Fileverse Privacy Policy.
    2. User Content
      1. Our Services offer a straightforward and personalised solution for storing your files, documents, spreadsheets, photos, comments, messages, and anything else you upload or share via our services (User Content). Unless otherwise specified in this sub-policy, Personal Data includes User Content. Our services enable you to collaborate with others and work seamlessly across various devices and platforms.
      2. Our Services offer two options, users can:
        1. create an account with us to access the full range of services (Account User), or
        2. use our services without an account, which will grant you access to our services in a limited way (Non-Account User).
      3. We collect limited Personal Data about Account Users, which is outlined in this sub-policy. If you are a Non-Account User, we will not collect any Personal Data about you in relation to the Services and your use of the Services is completely anonymised.
    3. Personal Data we collect
      1. We may collect the following types of Personal Data:
        1. identity verification data via Privy.io, including:
          1. email address or social media handle
          2. connected crypto wallet address
          3. passkeys
          4. account recovery and support verification data (as needed), and
          5. profile information associated with your account,
        2. metadata related to documents (e.g. file size, collaborators, timestamps)
        3. real-time collaboration session metadata (not content), and
        4. verification data (for access recovery or permissions) such as cryptographic proof of identity or ownership (e.g. proving control over an email or wallet).
      2. To enjoy the highest amount of privacy while using our apps with an account we recommend using account creation options (e.g., passkeys or a new wallet address) that are not tied to your personal identity.
      3. When collaborators are invited to a document via their email address or wallet address, our Services protect their anonymity by letting them generate a ZK proof of their permission to access the document without disclosing their email or wallet address to us.
    4. Information collected via our website applications
      1. We do not use any traditional analytics platforms, tracking cookies, or data collection services that compromise user privacy when using our Services. From time to time, we may use privacy-focused analytics tools to help us improve the functionality, performance, and user experience of our Services. These are lightweight, privacy-focused analytics tools configured to minimise data collection and avoid tracking users, as set out in this paragraph.

        Plausible

      2. We use a self-hosted, privacy-friendly version of Plausible Analytics to gather aggregated usage data. Plausible collects no personal data, uses no cookies, and operates in full compliance with GDPR, CCPA and PECR. All analytics are anonymised and used solely to understand general usage patterns and improve our Services.

        Sentry

      3. For error tracking and performance monitoring, we use a minimal configuration of Sentry. This setup is designed to help us identify and fix bugs efficiently while respecting user privacy. Importantly, we do not collect or store IP addresses through Sentry. Any data processed is limited to maintaining and improving the quality and reliability of our Website and Services.

        Third party content

      4. Some of the content on our Services may include applications made available by third parties, such as social media buttons or links. This includes where you chose to link a third party account to your Fileverse account. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Data.
    5. How and when do we collect Personal Data?
      1. We collect your Personal Data to allow us to conduct our business functions, to our Services and for the specified purposes set out in paragraph 6 of this sub-policy. In some circumstances the collection of Personal Data may be required by law.
      2. We may collect your Personal Data in the course of providing you with our Services, or:
        1. when you register for or use an account for our Services
        2. when you seek our assistance in the operation or recovery of your account, or
        3. where we are otherwise required or authorised by law to do so.
      3. Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
      4. Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
      5. If you choose not to provide your Personal Data to us for the purposes set out in this sub-policy, or if we do not or are unable to collect the Personal Data we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
    6. How do we use your Personal Data?
      1. We use the Personal Data we collect about you in order to operate our Services.
      2. We may collect, hold and use your Personal Data:
        1. to identify and communicate with you
        2. to assist you get into your account, if you have lost access
        3. to enable us to provide you with requested information or Services
        4. to otherwise assist you by providing information and support
        5. to help us to manage and enhance Services we provide to you
        6. to help us to manage and enhance goods and services we procure from our suppliers and subcontractors
        7. to protect you and us from fraud
        8. to respond to any queries or complaints you may have, or
        9. to comply with our statutory and legal obligations.
      3. As part of our services, you have the option to engage in peer-to-peer (P2P) networks (e.g., IPFS and WebRTC). Please be aware that while using P2P networks, certain information may be shared with other users in the network, including when you are active on the network and your IP address to establish a connection. We do not collect or monitor the content transmitted through P2P networks, but we advise you to be mindful of the information you share, as it may be visible to other users and outside of our direct control.
      4. We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content (which is end-to-end encrypted) of any user session.
      5. You consent to us using your Personal Data in the above ways and as set out in this sub-policy.
      6. We may otherwise collect, use or disclose your Personal Data where the collection, use or disclosure is:
        1. in accordance with this sub-policy or any agreement you enter into with us, or
        2. required or authorised by law, including without limitation the Singapore Personal Data Protection Act 2012.
    7. When do we disclose your Personal Data?
      1. Fileverse will not disclose, or provide access to, your Personal Data to third parties for the purposes of providing the Services to you, unless required to help facilitate access to your account, or as otherwise with your consent.
      2. Fileverse will never disclose any of your User Content and do not have the tools to access User Content, which is end-to-end encrypted.
    8. Overseas disclosures
      1. Fileverse will not disclose, or provide access to, your Personal Data to overseas third parties. However, Personal Data contained in your User Content may be stored on servers located overseas but such User Content will always be encrypted.
    9. Storage and security of Personal Data held by us
      1. We utilise data storage providers to store User Content, as well as caching servers. Caching servers temporarily store your User Content to reduce load times and ensure faster access to frequently requested User Content. These servers do not collect or store any Personal Data about you except for the Personal Data included in your User Content, which remains encrypted and thus not viewable or accessible to Fileverse. Any cached data is typically deleted or refreshed after a set period to ensure you are receiving the most up-to-date User Content.
    10. You can access, update and delete your Personal Data
      1. All of your User Content is end-to-end encrypted and Fileverse does not have any access to it. You therefore have control over your User Content and some Personal Data associated with your account and can access, amend or delete it at any time via logging in to your account.
    11. In the event that you lose access to an account or otherwise request Information about an account, we may request verification we deem necessary before restoring access to or providing information about such account. Users with a dDocs account can also download a "backup key" in their settings which allows them to retrieve their documents via https://walkaway.fileverse.io/ if dDocs or Fileverse services become unavailable.
      1. Outside of your User Content, your rights in relation to the Personal Data that we hold to facilitate our services to you include:
        1. you are generally entitled to access Personal Data that we hold about you. If you request access to your Personal Data, in ordinary circumstances we will give you full access to your Personal Data. Depending on the nature of the request, Fileverse may charge for providing access to this information, however such charge will not be excessive. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Data, we will provide you with reasons for the refusal where we are required by law to give those reasons.
        2. we take all reasonable steps to ensure that any Personal Data we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.

      Please contact us in any of the ways specified in paragraph 15 if you believe that the Personal Data is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.

      It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.